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WELCOME TO ULTRASURE

Ultrasure is a fantastic new initiative from Ultra Dog that is the first of its kind in the dog food market. Helping you ensure a long, happy healthy life for your best friend.

USE YOUR LOG IN DETAILS FROM YOUR
ULTRADOG CREDENTIALS*

If you are new, please read below and register
WHAT IS ULTRASURE PET ACCIDENT COVER ?

Ultrasure pet accident cover helps to reduce the financial burden of medical treatment (subject to the terms and conditions), in the event that your dog is injured as a result of a sudden, unforeseen or unintended event. It’s all about peace of mind and the best care for you and your best friend when you need it most.

4 EASY STEPS

STEP 1: Purchase

Buy and use any product from our Ultra Dog Special Diet and Superwoof ranges.

STEP 2: Register

Register for UltraSure online at ultradog.co.za or on the app. Once registered, record your purchase by following the simple instructions. Your purchase must be registered within
7 x days from purchase

STEP 3: Follow Compliance

Make sure that you meet and maintain the UltraSure compliance requirements.

STEP 4: Maintain

Keep feeding your pet Ultra Dog and registering your future purchases to stay covered

*Please note: Pet Accident Cover activates 30 days after first purchase is loaded and provided you follow the above steps accordingly.

1. PET ACCIDENT COVER

DEFINITIONS:

Accident, accidental or accidentally:
Means a sudden, unforeseen and unintended event causing injury to your pet.

Excess:
Is the amount shown below that you must pay towards a claim.

WHAT IS COVERED:

    COVER IS PROVIDED AS A RESULT OF ACCIDENTAL INJURIES FOR DOMESTIC DOGS ONLY WHERE THE ACCIDENT IS A DIRECT CONSEQUENCE OF AT LEAST ONE OF THE FOLLOWING:
  • Motor vehicle accident
  • Burns or electrocution
  • The actions of another animal
  • Swallowing a foreign object requiring
  • Surgical or endoscopic removal
  • Snake bite
  • Allergic reaction to an insect bite other than tick or flea bites
  • Or otherwise resulting in,
    • A bone fracture
    • A traumatic ligament or tendon injury, or
    • Lacerations, abrasions or wounds

WHAT WILL BE PAID:

  1. The UltraSure Pet Accident Cover will pay claims to an annual maximum of: R3000 (incl. VAT) per pet, per year (i.e 12 calendar month period from the start date) RIO OOO (incl. VAT) per household, per annum (i.e 12 calendar month period from the start date of Member)
  2. We will reimburse 100% of eligible Vet expenses (provided by a registered Vet) less a R200 excess per claim.

WHAT IS NOT COVERED:

  1. Voluntary euthanasia, disposal, burial or cremation of a deceased pet
  2. A malicious act, deliberate injury or gross negligence caused by you or anyone living with you
  3. Treatment for an accident that occurred before you registered your pet with UltraSure Pet Accident Cover
  4. Treatment of your pet should you not meet the requirements to qualify for cover (see compliance requirements)
  5. Treatment your pet has received after the offer has ended
  6. Any treatment for illness

2. COMPLIANCE

Ensure that you maintain your pet's food consumption of Ultra Dog food for a rolling consecutive monthly cycle to ensure that your pet is covered for the UltraSure Pet Accident Cover as defined. Regularly log these purchases and maintain your membership for added benefits.

3. TERMS OF COVER

  1. You must be a registered UltraSure member.
  2. Your pet must be registered on this program.
  3. Your pet becomes eligible after one month of consuming any of the participating Ultra Dog food products and will remain eligible if this consumption continuous rolling consecutively on a monthly basis.
  4. Your pet must be eligible at time of accident.

Please Note: This cover is not transferable to another pet owner.

WHAT ULTRA DOG FOOD IS INCLUDED IN THIS OFFERING?

Participating products include all dog food in the Special Diet and Superwoof ranges

WHAT DO I NEED TO DO TO ACTIVATE MY ULTRASURE PET ACCIDENT COVER?

  • Buy and then use any participating Ultra Dog product
  • Register for UltraSure at www.ultradog.co.za or via the app
  • Enter your details
  • Add at least one pet
  • Add at least one purchase
  • Upload receipt (please make sure the image is clear if not it could jeopardize your claim)
  • Once registered, feed your dog any of the participating products for 30 days for the pet accident cover to activate.
  • Keep feeding your pet Ultra Dog and registering your future purchases to stay covered

ON RECEIPT OF REGISTRATION ACCEPTANCE

  • Login with your supplied user / password
  • Read the Terms and Conditions

WHEN WILL MY ULTRASURE PET ACCIDENT COVER START?

Cover will start 30 days after registering and continuously feeding your dog any product in the participating Special Diet and Superwoof ranges.

HOW DO I KNOW IF MY PET IS COVERED FOR AN ACCIDENT?

Register, load purchase, assign to pet, click on transactions in the membership portal and your compliance expiry date will be displayed per pet. Continuously buy and use Ultra Dogs participating products to ensure your pet is covered.

HOW DO I ENSURE ONGOING COVER THEREAFTER?

Continue to purchase sufficient quantity of the product to feed your pet each month thereafter to ensure continual cover.

HOW TO CLAIM?

  • Select 'REQUEST CLAIM FORM' in your member portal under 'HOW TO CLAIM' tab
  • You will then receive an email notification with your claim form
  • Please complete the claim form
  • Submit your claim by following the instructions in the mail

CAN MY PET VISIT ANY VET I CHOOSE?

Yes, you can use any veterinarian who is licensed to practice in South Africa. We will not pay claims for any treatment or service provided by a non registered pet medical practitioner or person other than a Vet,

WHAT IS AN ACCIDENTAL INJURY?

A physical or bodily injury that happens accidentally to your pet as a result of external, violent and visible means, for example: a broken bone, snake bite, or dog/cat fight.

IS THERE A WAITING PERIOD?

There is no waiting period but the pet must be Compliant at time of accident.

DO ANY AGE LIMITS APPLY?

There is no upper age limit for UltraSure Pet Accident Cover.

HOLLARD

Hollard was founded in 1980, when a small group of like-minded entrepreneurs decided the time was ripe to offer a new brand of insurance: one that looked at fresh ways of addressing risk protection; one that put clients’ needs first; and one that would give shape to a deep-held conviction that doing well in business should also be about doing good. Hollard is South Africa’s largest independent and privately-owned insurance group and has become an Afro-global insurance brand. In other words, whatever the future holds, a strong connection to Africa and its culture will always be a big part of Hollard’s DNA.
Hollard’s growth can be attributed to staying true to founding objectives and rooting them in solid, long-term partnerships with industry experts, who share similar values. Together, Hollard provides short-term insurance, life insurance and investment products to a customer base that ranges from individual consumers in almost all income categories to large commercial and corporate clients. While there are collaborations with brokers and insurance specialists, Hollard also works closely with financial service providers, retailers and affinity groups, who have expertise in almost every class of insurance.

PETSURE

PetSure has been providing Pet Medical Insurance products and Pet Medical Insurance Administration services since 1992. We are specialists in product design and all aspects of Administration including Membership, Claims, Enquirers, Premium billing and reconciliations, Statistics and Actuarial computations. PetSure has been a partner of Hollard since inception and we have designed and administer a number of Brand partner products catering for the different requirements in the Cat, Dog and Equine arenas.

UltraSure Pet Accident Cover is brought to you by Ultra Dog, underwritten by Hollard and administered by Petsure.

I HAVE READ AND AGREED TO THE TERMS & CONDITIONS

Click here to sign up

For claim queries only, call us on: 0860 085 872 / Ultra
Send us a message:

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